Where Did the Reports Page Go?

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This article is slated for archive February 12th, 2021. If you still need access to this information, please email education@socialchorus.com to let us know about your need.

If you are looking for information on why some numbers look different, please refer to the article Why Are Some Numbers Different?

In May 2020, we fully retired the Reports page and Dashboard page. Fear not! All of your favorite reports have either been replaced with new and even better reports or we have moved the old reports to the Analyze page.

New reports in Analyze are connected to a new database, which is faster and more comprehensive than our old database. We can now display more data in one report and apply multiple filters to drill down to the information that you need to see. You can quickly access the data relevant to your team.

To leverage the full power of Analyze, we are working to migrate all reports from the old data source to the new data source. The migration process is partially complete.

All standard reports from the Reports page that are still waiting to be migrated are under the Legacy Reports Collection. Eventually, all reports in the Legacy Reports Collection will be retired as we replace them with new reports connected to our new data source.

Legacy Reports Collection

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If you have any custom reports with SocialChorus, the custom reports are also in Analyze under a Custom Report Collection. Eventually, we will also replace all custom reports with new reports connected to the new data source.

The following table is a line by line guide to these report changes:

Old Report

Change

New Report or New Location

Active Users by Platform

replaced

Report: Viewers Overview

View by: Platform

Advocacy by User

replaced

Report: Viewers Overview

Chart: Viewer Activity List

Sort by: Shares

Content Channel Performance by Group

moved

Legacy Reports Collection

Content Insights

replaced

Report: Post Performance

Content Insights List

replaced

Report: Content Overview

Chart: Top Content

Content Insights List by Group

moved

Legacy Reports Collection

Content Insights: User Activity List

replaced

Report: Post Performance

Chart: Viewer Activity List

Content Performance by Channel

replaced

Report: Channels Overview

Content Performance by Publisher

replaced

Report: Publishers Overview

Content Performance by Source

replaced

Report: Content Overview

View by: Content Source

Content Submissions List

replaced

Report: Content Overview

Chart: Top Content

Filter: Content Source - Submitted

Content Summary

replaced

Report: Content Overview

Executive Summary

replaced

Report: Executive Summary

Group Comparison

moved

Legacy Reports Collection

Group Summary

moved

Legacy Reports Collection

New User Cohort Retention

moved

Legacy Reports Collection

Registered User Adoption

moved

Legacy Reports Collection

Shares List

moved

Legacy Reports Collection

User Activity Breakdown

replaced

Report: Viewers Overview

Chart: Viewer Activity List

 

For reference, we have all of the old report descriptions listed below. Some of these reports have been replaced with a new report in Analyze, while others have been moved to the Legacy Reports Collection in Analyze. The new location of the data is noted under each report name.

Active Users by Platform

See Report: Viewers Overview, View by: Platform

Count of users by platform (iOS, Android, Web, and Email) by day, week, or month within a selected time period.

Measure adoption across various platforms: Web, iOS, Android, and Email. If you’re trying to encourage users to download the mobile app, run this report on a daily basis to see your results and optimize your approach.

Advocacy by User

See Report: Viewers Overview, Chart: Viewer Activity List, Sort by: Shares

List of users with shares within a selected time period.

Expands on the Top Advocates section of the Dashboard, giving you a full list of users who shared in a specified timeframe. If advocacy is a key objective for you, run this report on a weekly or monthly basis and use this information to congratulate your most active sharers in a content card or personalized push notification.

Content Channel Performance by Group

See Legacy Reports Collection: Channel Performance by Group

Comparison of content performance, segmented by channel, among a specific group of users. For example, see which channels your Sales group engaged with most.

Content Insights

See Report: Post Performance

Detailed engagement analytics for a specific content card and timeframe.

Content Insights shows how content is performing in real-time with a snapshot on the Planner page or a full report on the Measure page. Use Content Insights to understand what is resonating with employees and to guide future content strategy.

Content Insights List

See Report: Content Overview, Chart: Top Content

List of content cards and associated impressions, clicks, likes, and shares for posts published within time period selected.

See on a detailed level which posts were most engaging in that timeframe. With this report, you can also segment your content by metadata like the Source (e.g. User Submitted or Admin Created) or Channels to see how different sources or channels compare in terms of engagement.

Content Insights List by Group

See Legacy Reports Collection: Content Insights by Group

List of all posts a specific group engaged with in a time range, and the total activity on that post by users in that group.

With this report, you can see exactly which posts are driving engagement amongst a specific group within your organization, and understand if the posts you're publishing are reaching their intended audience.

Content Insights: User Activity List

See Report: Post Performance, Chart: Viewer Activity List

Complete list of users who have interacted with a specific post, which actions they took, and how many times, including impressions, clicks, likes, and shares.

Content Performance by Channel

See Report: Channels Overview

Comparison of content performance, segmented by the to which channel posts were assigned. For posts published to multiple channels, metrics are included in each channel.

Understand how Content Channels stack up against each other in terms of publishing volume and user engagement. Run this each month to see how channels compare over time. If you have different publishers owning each channel, this is a good way to share high-level channel performance back to them.

Content Performance by Publisher

See Report: Publishers Overview

A comparison of content performance based on the Studio user who created a post.

See which Studio users are creating the most content, and the most engaging content, in your program. Run this report on a monthly basis to track publisher performance over time, and reward those who are creating great content.

Content Performance by Source

See Report: Content Overview, View by: Content Source

Comparison of content performance, segmented by the source of the content. Lists sources and the associated aggregate impressions, clicks, likes, and shares for all posts in the selected timeframe.

Compare how posts from different sources (Admin Created, Twitter, RSS, Facebook, etc.) perform. Run this report monthly to see which sources are strongest and weakest, and to identify those that you may want to disconnect.

Content Submissions List

See Report: Content Overview, Chart: Top Content, Filter: Content Source - Submitted

Monthly breakdown of high level KPIs, including number of user registrations, active users, activity, sessions, and more.

A list of all posts submitted within a specified timeframe and their metrics, including impressions, clicks, likes, and shares. If you run a specific content submission campaign, this is a good way to see every content submission and the engagement each post has generated.

Content Summary

See Report: Content Overview

Breakdown of total content activity. See your content activity and performance at an aggregate level. This report shows you trends in your publishing and content performance over time. Run this report on a weekly and monthly basis while you test out new content strategies to optimize the content you’re publishing.

Executive Summary

See Report: Executive Summary

Monthly breakdown of high level KPIs. Use this report to measure overall growth and success. Run this report monthly, and share with program stakeholders to show the value your app is driving.

Group Comparison

See Legacy Reports Collection: Group Comparison

Compare adoption, engagement, and retention across two groups.

Understand how two different user segments stack up against each other - in terms of membership, retention, and engagement. For example, select two of your departmental groups to understand which group has the most members, highest retention, and overall engagement.

If you need to compare group data for more than two groups, we recommend running the report multiple times with different groups selected each time.

Group Summary

See Legacy Reports Collection: Group Comparison

This report gives you a month-over-month summary of adoption, engagement, and retention within a specific group. For example, see how your Sales group has grown and engaged with your program over time.

New User Cohort Retention

See Legacy Reports Collection: New User Cohort Retention

Retention rates and counts of new user cohorts by day, week, or month within selected time period. Rates and counts reflect corresponding active usage by new user cohorts.

Group users into cohorts based on when they joined, and analyze how those users were retained over time. During your launch, we recommend running this on at least a weekly basis to see how many users are joining per day or week and how frequently they are coming back.

Note that:

  • Grouping by day shows 14 days of activity, grouping by week shows 12 weeks of activity, and grouping by month shows 3 months of activity. These time periods refer to days, weeks, and months since a cohort joined.
  • This cohort retention is different than the 90 Day Retention in Dashboard. This report is showing when new users created accounts and their associated initial retention. The 90 Day Retention in Dashboard is showing for all users and is calculated on a rolling 90 day window.

Registered User Adoption

See Legacy Reports Collection: Registered User Adoption

Daily, weekly, or monthly breakdown of total joined users, new users, and active users.

Understand how your user base is growing over time. Run this report on a monthly cadence to see growth and activity trends within your user base.

Note that:

  • The Date shows the month and year. In the export, the date is shown but still means “whole month.” For example, “November 2017” becomes 2017-11-01.
  • Because the User Adoption report shows Active Users by month, Active Users = MAU (Monthly Active Users).
  • This report includes Blocked users.

Shares List

See Legacy Reports Collection: Shares List

Detailed list of all shares within a specified time range, and their resulting audience engagement (clicks, comments, likes, re-shares, and EMV).

Under the type column, this report specifies whether the share was made from the mobile app (mobile_engagement) versus shared from the web experience (share).

User Activity Breakdown

See Report: Viewers Overview, Chart: Viewer Activity List

Monthly count of activities per user.

View user activity counts per user. We recommend running this report to understand how active your users are on a very granular level. By joining this report with your internal employee data, you can see which groups, departments, locations, or other subsets are most active.

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