You can check to see if there is a known issue (and if it is resolved) for many of our systems on the status page:
If your issue is not explained by the status page, please reach out to SocialChorus Support as outlined below.
Studio Feedback, Issues, and Questions
Report issues, ask questions, or provide feedback about Studio by:
The SocialChorus team will get back to you within one business day.
Studio or Experience Completely Unavailable
If the issue affects the entire platform or all users (such as all users are unable to sign in, or you are unable to access any pages in Studio) we consider that a P0 or P1 issue.
In addition to sending an email or submitting via the Web Form (see above), you can call to report P0 or P1 issues via this number: +1-888-674-1158 (US Toll Free, fees may apply to international calls). P0 and P1 support is offered 24/7.
Please feel free to submit reports about issues with the Employee Experience using the same email or web form as outlined above for Studio.
You can also submit experience issues via the Send Us Feedback tool in your mobile app, as outlined in the article for mobile app and web experience here.