Whitelist Emails from SocialChorus
Multiple kinds of emails are sent from SocialChorus to you or your users:
If you configure the custom Sender address with your own company domain, refer to Configure Trusted Sender.
For all other configurations - if you use a custom Sender address on email campaigns, your email client may still detect the original sender as SocialChorus or our email client. Additionally, some emails, such as password reset, do not use your program's default sender and may still appear as coming from SocialChorus (such as firstname.lastname@example.org relayed via email.socialchorus.com).
Therefore, we recommend that you work with your IT team to assure that your email client does not flag emails from SocialChorus as spam or for quarantine. Please do this regardless of having a customized sender address.
Your IT team can whitelist all emails from your SocialChorus program using the following information:
Configure Trusted Sender
If you want to send emails from the SocialChorus platform using your own company domain as the custom sender address, you will likely encounter domain impersonation issues. Please reach out to your Implementation Team or Engagement Manager to review how to set up SocialChorus as a Trusted Sender (this involves SPF/DKIM and DNS record configurations).
Whitelist Images for Outlook
If you are having issues with images in SocialChorus emails rendering in Outlook, whitelisting the following two domains (including the * wildcard) will cover the majority of the visual assets:
The string before cloudfront.net will vary between email campaigns, therefore the wildcard (*) is needed.
While the above URLs will cover the majority of assets, if your IT team is open to whitelisting a much longer list of domains in order to assure minimal issues please email email@example.com for the full list of domains.