Whitelist Emails from @socialchorus.com
Multiple kinds of emails are sent from SocialChorus to you or your users:
Some emails, such as password reset, do not use your program's default sender and may still appear as coming from @socialchorus.com.
Even if you use a custom Sender address on email campaigns, your email client will still be able to detect the original sender. Some email clients will mark emails from SocialChorus as spam or quarantine the emails.
If you configure the custom Sender address with your own company domain, refer to Configure Trusted Sender.
For all other custom Sender addresses, work with your IT team to assure that your email client does not flag emails from SocialChorus as spam. Your IT team can whitelist emails from SocialChorus using the following information:
Configure Trusted Sender
If you want to send emails from the SocialChorus platform using your own company domain as the custom sender address, you will likely encounter domain impersonation issues. Please reach out to your Implementation Team or Engagement Manager to review how to set up SocialChorus as a Trusted Sender (this involves SPF/DKIM and DNS record configurations).
Whitelist Images for Outlook
If you are having issues with images in SocialChorus emails rendering in Outlook, whitelisting the following two domains (including the * wildcard) will cover the majority of the visual assets:
The string before cloudfront.net will vary between email campaigns, therefore the wildcard (*) is needed.
While the above URLs will cover the majority of assets, if your IT team is open to whitelisting a much longer list of domains in order to assure minimal issues please email firstname.lastname@example.org for the full list of domains.