Hello Channel Contributor, welcome to Firstup!

Use this guide as a starting point to explore the tools that are open to you as a Channel Contributor. As a Channel Contributor, you have content creation and editing power that is restricted to content in your "assigned" channels. You may be assigned to one or more channels, and the assignment is managed by the Program Managers and Administrators of your program.

You can submit content from the mobile app to your assigned channels and the content is immediately published.

You also have the ability to sign into Studio itself (the tool where all content for your program is managed) and manage content in your assigned channels. Consider enabling content submission notification emails to be alerted any time content is submitted for review. 

Access to Studio opens up some more advanced tools such as Smart Campaigns, article templates, and reviewing content submitted by other users. Depending on how your program is setup, you may also be able to send emails or newsletters from Studio. Check out the links below for more details!

Reading Material

Create Content in the Mobile App or Web Experience

• Direct Publishing

Create Content in Studio

• Create a New Post (Any Type)
• Content Specifications - Images, Videos, and Character Counts
• Commentable Content

Create Emails in Studio

These articles are only relevant if your program has enabled access to Connect (under the stack icon in the top left, do you see the Connect section?). If you cannot see Connect, please disregard.

• Create an Email Campaign from Campaigns Page
• Manage All Campaigns and Review Campaign Metrics

Next Level Skills

These features are available to all Channel Contributors:

• Smart Campaigns for Content - send emails and push notifications to your channel's followers
• Planner Page Navigation - plan ahead and review metrics
• Advanced Articles - apply templates, attach files, use code view and emojis

And these articles are useful if your channel is configured to receive user-submitted content or feed content. Your Program Manager manages the channel configurations, but you can approve (or reject) content submitted to your channels.

• Review User Submitted Content
• Review Feed Content

Questions

My channel is not available when I try to submit content from the mobile app or web experience? I can’t see my channel under Explore?

All users, including Channel Contributors and other Studio users, can only see targeted channels and content in the employee experience if they are part of the targeting. Please reach out to your Program Manager for assistance with being added to the targeting for your channel.

Why can't I find a post that I created in Studio?

If the post has been edited by another Studio user to be in a channel you have no access to, then you will no longer be able to see the post in Studio. Please reach out to your Program Manager to confirm what should be done with the post.

Why can’t I edit a post in my channel?

If the post is cross-published (i.e. it is targeted to more than one channel) and you don’t have access to one of the cross-published channels, then you cannot edit the post. Please reach out to a Program Manager for assistance with editing posts that are published to channels that you do not have access to.

How do I change my channel name, channel targeting, or change what is automatically published?

Only your Program Manager (or an Administrator or Publisher) can modify your channel configuration. Please reach out to your Program Manager to request any changes to your channel. 

Can I be notified to review submitted content in my channel? 

You are able to receive an email notification any time content is submitted to your channel(s). These notifications sent from tech@socialchorus.com to the email address associated with your Studio account.

These notifications are disabled by default but can be enabled from Studio by following these steps. 

Clicking the hyperlink included in the body of the email will redirect you to content submitted by users. Edit and approve the posts to add them to your program.