This article provides the current status of issues that we have committed to addressing, or have recently resolved. This tracker is restricted to issues that are known to affect Classic Studio. Issues that affect the new Studio only should be tracked here. To submit your questions/issues to Support, you will need to log in to the Support Portal.
Critical "P0/P1" issues, such as platform down, for both Classic Studio and the new Studio, are tracked on status.socialchorus.com. Critical issues are tracked differently due to their business impact and urgency to resolve.
The timeline for issue resolution is subject to prioritization in alignment with our product roadmap and customer impact. For more information on the issues listed on this page, you can click on the 'KB Link'. When available, the linked Knowledge Base (KB) article includes additional technical detail and any known workarounds.
To follow a Known Issue article, click the follow button on an article. When you follow an article, you will receive an email notification whenever updates are made to it.
You can also contact Firstup Support, when you do please reference the 'Issue ID' if inquiring about a specific issue.
For issues resolved before June 15th 2022, please see the Completed Issues Tracker for a list of issues resolved in the last 60 days.