Issue Summary

When loading the web experience or an amplifier in Internet Explorer 11 (IE11) icons fail to load. Instead of icon images, you see text such as menu, home, search, favorite_border, bookmark_border, info_outline, etc.

Example in COMMunity

Example in a Content Amplifier

Environment

• Web Experience, Content Amplifier
• IE11

Root Cause & Resolution

SocialChorus uses web fonts to display icons throughout the user's experience. Web fonts are commonly used by web sites and web applications to display icons - so if you're experiencing this issue with SocialChorus, chances are you're also experiencing it other places on the web as well.

This problem can be fixed by adjusting Internet Explorer's security settings to enable font download, which will allow your browser to display web fonts. Alternatively, you can add SocialChorus as a trusted site. Instructions below.

Please complete the following steps before contacting support@socialchorus.com.

Enable Font Download in Internet Explorer 11 (IE11)

1. Open IE settings (the cog or gear icon) in the top right corner of the browser.
2. Click Internet Options.
   
   
   
   
3. Select the Security tab.
4. Click Custom Level.
   
   
   
   
5. Locate the Font Download option and set it to Enable.
   
   
   
   
6. Refresh the page.

Resolve the Issue for Your Colleagues

If your entire company is experiencing this issue, then preventing fonts from downloading may be a security policy defined by your IT department. You can work with your IT department to enable the font download setting in Internet Explorer for your organization.

If your organization has security concerns enabling this setting globally for all applications, you should be able to resolve this issue exclusively for SocialChorus by adding socialchorus.com and onfirstup.com as trusted sites.