After embedding a Content Microapp, the Microapp is not displaying in the desired platform (Sharepoint, Salesforce, etc.).
- Mobile device
Root Cause & Resolution
There are multiple factors that can prevent Microapps from displaying in a platform. Please review the following before contacting Firstup Support.
The Microapp is embedded in an unsupported environment
Please confirm that you are working in a support environment: Supported Browsers and Systems.
Third-party cookies are not enabled
- Ensure your web browser is not blocking third-party cookies. If Microapps are visible when viewing the platform in your browser's incognito mode, your browser is most likely blocking third-party cookies.
- Ensure your mobile browser is not blocking third-party cookies.
*.onfirstup.comto your web browser's list of trusted sites. Since Microapps are generated in a third-party site and not the platform they are embedded in, your browser may be blocking them.
Your network (VPN, firewall, anti-virus) is blocking firstup.io
- Check to see if your VPN is blocking third-party access. Add
*.onfirstup.comas domain exceptions.
*.onfirstup.comon your firewall. If your firewall is set to restrict access from domains outside your network, this could prevent Microapps from displaying.
*.onfirstup.comon your anti-virus. Many anti-virus include web filtering and blocking capabilities that could affect Mircoapp visibility.
SharePoint compatibility issues with IE11
- Mircoapps do not always display in SharePoint when accessed via IE11. Adding the following code to the SharePoint parent page may remedy this issue:
<meta http-equiv=”x-us-compatible” Content=”IE=11”/>OR
<meta http-equiv=”x-us-compatible” Content=”IE=edge”/>