Customer Issue

Users report they are not receiving campaigns and seeing channels that they should.

Environment

• Studio - Manage > Groups

Issue Details

When a user's attributes are updated in Studio, they should be added to the group meeting those attributes. Instead, users meeting the group criteria are not surfacing in the group and are, therefore, not receiving campaigns and seeing channels that they should.

Resolution

Please contact Firstup Support if your groups do not include the correct users. Support can manually refresh your group members.

You can check the current status of this issue on the Known Issues Tracker. (Issue ID: MAGIC-6451)