Customer Issue

Users are receiving the following error when trying to reset their username account password on Android Mobile App:

The version of the mobile app is no longer supported. Please update to the latest version.

Environment

• Employee Experience - Android mobile app (noted in 4.3.3, but may affect additional versions)

Issue Details

It is expected that the Password Reset screen should appear after the user enters their username and User Verification details. However, once the correct details have been entered, the user receives an error.

Resolution

This issue has been moved to the new Known Issues Tracker. For updates follow the new article: here. (Issue ID: EEM-690, formerly EE-15982)