Customer Issue

When viewing or editing a user's profile, it still shows the user's old role/department/etc.

Environment

• Employee Experience - User profile

Issue Details

Custom attributes should be updated in the employee experience to reflect the same values in Studio. Instead, we’re seeing issues with users' custom attributes being updated in Studio, but then still showing the old value in the user’s employee experience (EE) profile.

Example job title in Studio:

Versus job title in EE profile:

Resolution

A program configuration change is required for profile information to be overwritten when a custom attribute is updated. Please contact Firstup Support for assistance.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: EE-16050, formerly MAGIC-6888)