Customer Issue

The targeted group to this channel contains fewer active users than the number of followers.

The "Subscribed to: Channel" group contains users who do not have access to the channel.

When an employee is sent a newsletter for the channel, clicking on a piece of content takes them to a "Content not found" error page.

Environment

• Studio | Publish | Channels
• Studio | Manage | Groups – Subscribed to: Channel
• Connect | Campaigns – Channel Newsletters

Issue Details

Users who are excluded from the target audience of a Channel should automatically be unsubscribed from that channel. We are seeing examples where this is not the case and employees continue to be subscribed to a Channel when they do not have access to it or its contents. This can result in issues such as being included in a Campaign targeted to a Channel but being unable to access content linked to in the Campaign.

Resolution

Employees incorrectly subscribed to a Channel will not be able to view content that they do not have access to, except via email campaign.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: FLY-11580, formerly MAGIC-7232)