Customer Issue

After uploading in Classic Studio, select videos do not display in the Employee Experience, and only play audio when played in Studio. 

In the Web Experience, the video will appear with a loading/spinning wheel and will not display. 

Environment

• Studio | Publish> Publisher 
• Employee Experience - Mobile and Web Experience 

Issue Details

The expected behavior is that the video content card will display properly after it has been successfully uploaded. The root cause here appears to stem from the video file not being saved as expected. 

Resolution

This resolution outlines our best-known workaround or resolution to this issue. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: PUB-1514)

1. There is no current workaround for this issue. In cases where able, the user can upload the video to another platform (i.e Vimeo, Youtube) then share the video link in the program.