Customer Issue

The Content Amplifier on our intranet site is no longer showing any content.

Environment

• Studio | Publish - Amplifiers

Issue Details

Content Amplifiers that are using the below settings are currently not displaying any content.

• Template: List View
• Content Source: Channels that include video posts

If a channel that includes a video post is added as the content source for the Amplifier, no content will be displayed.

If a channel that includes a video post is added to a pre-existing list of channels in the content source for the Amplifier, this will also prevent content from those channels from displaying. Removing the channel with the video post will restore the content from the other channels within the Amplifier again.

This issue only occurs when the List View template is being used. Changing to another template will result in the expected content displaying

Resolution

As a workaround, if the template is changed from List View to any of the other views, the content should appear even when the channel containing the video posts is included.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: EE-16438)