Customer Issue

In the Onboarding multistep campaign, I’m running into issues scheduling the messages between Day 90 and Day 150, as well as Day 180 and Day 365. When I try to schedule them for 60 days out, the interface changes it to 29 days.

Environment

• Studio | Connect > Campaigns > Multipstep

Issue Details

When changing the time period between each stage of a multistep campaign, if a time of above 30 days is entered, the value changes back to a number under 30.

For example, selecting 35 days and saving results in the number changing to 4:

It should be possible to enter a custom value in these fields.

Resolution

There is currently no known workaround or resolution at this time. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-170)