Customer Issue

"Download PDF" option does not include images or formatting in Classic Studio Articles.

Environment

• Studio | Publish
  
  

Issue Details

When using the "Download PDF" option on Classic Studio articles in the editor, the downloaded PDF does not include images and some formatting.

Resolution

This resolution outlines our best-known workaround or resolution to this issue. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-507)

For those with access to New Studio: Recreate using New Studio and click 'Send Test Email' to have the email sent to your email client. You can then print to PDF from your email client.