Whitelisting emails from SocialChorus will help avoid emails that are lost in quarantine, mis-identified as junk or spam, or flagged with red banners about "external, untrusted content", in addition to minimizing other issues such as missing images.
Note: This article is only about whitelisting emails from SocialChorus. If you may use a custom from address at any time, please refer to the article Make SocialChorus a Trusted Sender to prevent domain impersonation issues. Whitelisting emails from SocialChorus does not prevent domain impersonation issues.
Successful email delivery will drive adoption and engagement for all programs regardless of authentication choice or content strategy. Whitelisting SocialChorus emails will also enable our team to support you and your end users. Here is a sample of the emails that might be impacted if you do not whitelist emails from SocialChorus:
- Smart Campaigns
- User submission notifications to Studio users
- Invitations for Members
- Invitations to Studio for new Studio users
- Password resets for users that sign in via email
- Direct emails from SocialChorus staff including Support, Engagement Managers, Strategic Advisors, and others
This whitelisting step is recommended even if you configure a default custom from address because most email servers will still detect the original sender as SocialChorus.
Please work with the internal technology team that handles email security to whitelist the following domain and IP addresses that are associated with emails from SocialChorus:
These are dedicated IP addresses. Therefore, whitelisting only these addresses on your email servers would allow emails from SocialChorus to be received from SendGrid but would not open you up to any SendGrid emails from other sources.