Issue Summary

After embedding a Content Microapp, the Microapp is not displaying in the desired platform (Sharepoint, Salesforce, etc.).

Environment/Product

• Desktop
• Mobile device

Root Cause & Resolution

There are multiple factors that can prevent Microapps from displaying in a platform. Please review the following before contacting Firstup Support.

The Microapp is embedded in an unsupported environment

Please confirm that you are working in a support environment: Supported Browsers and Systems.

Third-party cookies are not enabled

• Ensure your web browser is not blocking third-party cookies. If Microapps are visible when viewing the platform in your browser's incognito mode, your browser is most likely blocking third-party cookies.
  • Safari
  • Chrome
  • Firefox
  • Edge
• Ensure your mobile browser is not blocking third-party cookies.
  • iOS
  • Android
• Add *.socialchorus.com and *.onfirstup.com to your web browser's list of trusted sites. Since Microapps are generated in a third-party site and not the platform they are embedded in, your browser may be blocking them.

Your network (VPN, firewall, anti-virus) is blocking firstup.io

• Check to see if your VPN is blocking third-party access. Add *.socialchorus.com and *.onfirstup.com as domain exceptions.
• Allow *.socialchorus.com and *.onfirstup.com on your firewall. If your firewall is set to restrict access from domains outside your network, this could prevent Microapps from displaying.
• Allow *.socialchorus.com and *.onfirstup.com on your anti-virus. Many anti-virus include web filtering and blocking capabilities that could affect Mircoapp visibility.