For any of our customers who must be in compliance with the European Union's General Data Protection Regulation (GDPR) - we're providing the following data privacy feature in the web experience and mobile apps in version 3.4.2 by May 25, 2018. If you do not see this option in your program, it has not been enabled by your organization.
It's easy to request an export of your personal information from your program by using the Export All My Personal Data feature.
If enabled, Export All My Personal Data appears under the Community Menu in mobile versions 3.4.2 and up. Tap the Community Menu, select Settings, and choose Export All My Personal Data.
In the Web Experience, Export All My Personal Data appears under your Profile > Edit Profile > Advanced Controls.
Once you choose Export All My Personal Data, a pre-populated email will open in your email client of choice. The following elements of the request email are composed automatically, and include information that will help the request processor complete it.
- Email "to" address
- Email subject line, including the program name
- Email body, including the advocate ID, program ID, and program membership ID
All of the above information is needed in order to ensure the request can be completed. Please do not modify or delete this information when sending your email.
Once you send the email and it is received by SocialChorus Support, SocialChorus will send the request to your organization to process your request.
When the export action is completed, your organization will create and send you an email that will include your exported data as an attached csv file.