Single Sign On (SSO) Issues

Issue 

Unable to sign in via Single Sign On (SSO). Example errors:  

“Authentication failure. The status code of the response was not Success, was Responder.”

"The signed in user <email> is not assigned a role for the application."

Root Cause

There is an issue with your SSO account.

Resolution

Please reach out to your internal IT team with a screenshot of the error and note your username.

SocialChorus Support is only able to resolve non-SSO ("Email Authentication") sign in issues.

SSO vs Email Authentication

You know that you are signing in via SSO because the SocialChorus website or mobile app has just the Sign In button and the links to the terms - when you click on Sign In, you see your company's SSO sign in page.

SSO Authentication Screenshots:

In contrast, you know that you are signing in using Email with SocialChorus because there is a spot for your email and password on the SocialChorus website or mobile app. You never leave the sign in page - you sign in directly using your email. There is also a "Join Now" button for creating new accounts.

Email Authentication Screenshots: