How Do Users See Content?

Content Order & Update

All content in all areas of the web experience and mobile app displays with the most recently published content at the top. This includes all areas of the web's landing page such as Featured, Latest, and From the Community, in addition to Resources and Channel views. 

If you see the same content appear for a long period of time, make sure there is recently published content for that content area. For example, the web's landing page places Featured content at the very top. If new content has not been featured recently, the landing page may look "stale". We recommend featuring 3-5 posts per week to keep Featured looking fresh.

Permissions

When signed into the mobile app, web experience, or an amplifier, users will only see public (untargeted, available to all users) content and content that is targeted to them.

Tabs/Areas

The 'personalized feed' is My Feed on the mobile app and Latest in the web experience. Content appears in the personalized feed if it was published to a channel that the member follows or if it was published directly to My Feed. Note that we recommend rarely publishing directly to My Feed - anything published directly to My Feed should be relevant and important to all users.

In both the web experience and mobile app, the user can navigate directly to content within channels via Discover.

The Featured tab/area will show featured content only. If there is not enough recently featured content, the Featured section will be hidden from view. If the Featured section is not appearing, make sure you have 3-5 posts featured in the last week.

In the web experience, users can see images posted by Members under From the Community. If a user does not see much content in the From the Community section, confirm that you have recent content of the "image" type created by Members published to channels that the user has access to. If the user only has access to channels with a lack of image posts, they may not see much content here.

When you create a campaign that contains content, there are content filters to control which content is sent to users. Personalize Content will show similar content to Trending or Featured posts depending on what is available.

Trending pulls in content that is seeing a lot of engagement across the community.