Feeds pull streams of content from websites or social networks into your program. Connect Twitter, Facebook, Pinterest, or any site with a standard RSS Feed.
Set a feed to auto-publish the content if you want all content to appear to users as it becomes available. Or, you can require approval by a studio user of content in a feed before the content is published.
- Open the Feeds page by selecting the top left menu and navigate to Publish > Feeds.
- Click on the Add New Feed button in the top right corner of the Feeds page. This will open the New Feed dialogue.
- Select the Type - Twitter, RSS Feed, Facebook, or Pinterest.
Note: Due to Instagram's API changes on April 4, 2018, we are not able to pull in Instagram posts via our Feeds page.
- Depending on the selected Type, enter the Username or URL of the content source.
- You can only add a specific feed once. You cannot create two feeds using the same username or the same URL.
- You cannot edit a username or URL later. Once a specific feed is created you can only archive or activate that feed.
- You can edit the other fields (Nickname, Channels, Publishing Rules) at any time.
- If you want to give the feed a new name, enter a Feed Nickname.
- The nickname is optional and can be edited later. If you do not enter a nickname, we will name the feed based on the content source. For example, content from @socialchorus would say published by '@socialchorus'. In our SocialChorus Now program, we prefer the nickname 'SocialChorus Twitter'.
- Under Select Channels, choose one or more channels.
- Under Publishing Rules, apply the desired settings.
- Allow content to be shared
- This setting will apply to all content in the feed by default. Individual posts can be edited to change the Shareable status of that specific content.
- On - content in this feed will have Shareable set to on by default.
- Off - content in this feed will have Shareable set to off by default.
- Automatically publish content
- On - new content in the feed will automatically be published to the designated channels. In Program Studio the new content can be found under the Published tab. No action is required to make the new feed content available to members.
- Off - all new content in the feed must be manually approved before the content will become available to members. In Program Studio, the new content will appear under the For Review tab until a Program Manager or Publisher approves the content for publication. The content must be approved in order to make the content available to members.
- Expand articles in-app
- Only available if configuring an RSS Feed.
- If you check the box next to 'Expand articles in-app,' posts from this feed will open in-app, just like internal content such as articles, rather than launching the external URL as a link post.
- If you don't enable this setting, posts from this feed are opened via the external URL (the link passed through the RSS feed).
- Appended Hashtag
- Only available if 'Allow content to be shared' is selected.
- On - leave the program-level appended hashtag(s) or specify a different hashtag to be suggested to employees when employees share posts from this feed.
- Off - no hashtag will be added to user's Share Message. This will override a program-level setting - if there is a program-level appended hashtag, turning appended hashtag off prevents that program-level hashtag from appearing to users.
- Only available if 'Expand articles in-app' is selected.
- Apply a specific template to the internal content. These templates match the templates applied to article posts.
- Allow content to be shared
- Click Save to activate the new feed. The first sync will start automatically.
Managing Feed Posts
All posts pulled into the program via feeds will appear on the Content page.
- Posts from auto-published feeds appear in the Published tab, and are assigned to the channels the feed is assigned to.
- You can filter the Content page by Channel and Feed Type (i.e. RSS, Twitter, etc.) to view posts from specific channels and feed types.
For Review Feeds
- Posts from For Review (automatically publish content: off) will appear under the For Review tab.
- Admins can take action on these For Review posts in 3 ways:
- Approve: Post is approved and published as-is, to the channels listed on the card
- Edit & Approve: Admin can adjust post details, feature post, edit its channels and/or publish date before approving
- Archive: Post is moved to the Archived tab, and is not visible to users
- For more details about managing posts under For Review, refer to this article.
You can edit a feed's settings at any time from the Feeds page. Click on the pencil and paper icon next to the feed to edit the settings. Change the feed Nickname, add the feed to more channels or remove the feed from certain channels, and edit the Publishing Rules. Make sure to click the blue "Save" button to save your updated preferences.
Changes will only apply to new content. Changes will not be applied to content that has already been pulled into the program.
Note the username/URL cannot be edited - if you need to pull content in from a new source, you will need to create a new feed.
We'll pull all new content from your newly added feeds as well as some past posts depending on the network:
- Facebook: up to 25 past posts (re-shares are excluded)
- Twitter: Varies due to Twitter’s API. approx. 10-30 (re-tweets are excluded)
- Instagram: N/A
- RSS: As many as are included in the RSS feed. Most display 10 posts.
- Pinterest: As many as are included in the Pinterest RSS feed (Pinterest appears to include 25)
Facebook, RSS, and Pinterest feeds take about 1-2 hours to automatically refresh. You can request an on-demand refresh for a feed by clicking the refresh button for that feed on the feeds page.
Twitter feeds may take a few hours to refresh, because Twitter rate-limits the number of requests allowed per 15 minute period and there are a large number of feeds connected system-wide.
Format - @username
Format - https://blog.com/feed
- The RSS feed must be public, or the URL must include a the necessary credentials (e.g. Username and Password) in the case of a non-public feed.
- RSS feeds must follow formatting standards. You can check that a feed is properly set-up here: https://validator.w3.org/feed/
- SocialChorus pulls in the following elements from RSS feeds in order to build cards:
- In order for an image to be included in a card, the image must be at least 400 x 200 px.
- For best results, images should be included in the CDATA of the <description>, like the example below.
- CDATA example: <description><![CDATA[<img src="https://fortunedotcom.files.wordpress.com/2015/11/gettyimages-72656499.jpg?quality=80&w=840&h=485&crop=1"><p>90 percent of employees would rather hear bad news than be kept in the dark; 60 percent of workers say they are more productive when they know more about the business</p>]]></description>
- If no image is included in the RSS feed itself, the application will run the link through embed.ly to look for an available image.
Youtube RSS Feed Example
Create an RSS Feed from a YouTube channel with the following steps.
- Go to the YouTube channel you want to add
- View the page’s URL
- Look for the code after /channel/ in the URL
- Copy the code (it’ll look something like UCBcRF18a7Qf58cCRy5xuWwQ)
- Replace that value into this URL:
Format - https://www.facebook.com/pagename/
- Note that Facebook feeds can only pull from Facebook pages - not profiles.
- Public content. We are unable to pull in content from age-gated or geo-targeted Facebook pages. Therefore, in order for the content to pull into SocialChorus, it must be public and visible to anyone.
- You can check to see if a Facebook page feed is age-gated or geo-targeted by opening the Facebook page URL in an incognito browser. Do not sign into Facebook. Using incognito mode and not signing in will show you if the content is public. If a feed is age-gated or geo-targeted, you won't be able to reach the content.
Format - pinterest.com/pagename
No longer supported.
With Instagram's API changes announced on April 4, 2018, we are no longer able to pull in Instagram posts via our Feeds page (sources 1 and 2).