Only Program Managers and Administrators can create or edit Campaigns. Even if the user is on a page under Content, they can only initiate a campaign if they are a Program Manager or Administrator.
Open the Campaigns page from the top left menu, select Connect > Campaigns.
From the Campaigns page, you are able to view and edit your program's campaigns. A campaign can be an email or push notification, one-time or recurring, created by a studio user in your program or created by SocialChorus.
You can search by the name of a campaign or filter the view to just email or just push notification campaigns.
Campaigns are sorted under different tabs by status.
- Active - Campaigns to be sent in the future or in the process of sending now. Includes one-time scheduled campaigns and recurring campaigns.
- Paused - Campaigns that were once active and are now paused. You can pause a campaign from the edit campaign view.
- Completed - Campaigns that have finished sending and do not have any future scheduled sends.
- Draft - Campaigns that have been created but not yet activated.
- Archived - Campaigns that were manually archived by a program manager.
On the Campaigns page under nearly all statuses you can click the metrics icon to view a quick snapshot of the metrics for a specific campaign send. For more details, navigate to the Sent page.
Pause vs Archive
To pause an active campaign, open the campaign edit dialogue. Click on the downward carrot next to Save Changes and choose Pause. This will prevent the campaign from going out, and you can reactivate at any time from the Paused tab.
Choose the Deactivate & Archive option if you want to remove a campaign permanently. Your campaign will then be moved to the Archived tab of the Campaigns page in Program Studio. You can still see the name of the campaign and the snapshot metrics, but you cannot reactivate the campaign.
Open the Sent page from the top left menu, select Connect > Sent.
The Sent page provides a full list of campaigns that have gone out to users, including one-time and recurring campaigns. Each time a recurring campaign is sent, a new record will appear on the Sent page. Sent campaigns appear in descending order by date and time, with the most recent sends at the top. You can search by the name of the campaign to find the send history of a specific campaign.
Click View to see the send history in detail. The sent campaign view includes a list of versions on the left so that you can toggle between all sends of the campaign. The metrics for the currently selected version are tallied on the right. A preview of the content is in the middle.
Metrics - Push
- Target - Number of users in targeted group(s) at the time the notification was sent.
- App Users - Number of users who have an iOS or Android app installed for the program.
- Delivered - Number of users that we delivered a notification to their device.
- Notif Disabled - Number of users who do not have push notifications enabled.
- Unreachable - Number of users who could not be reached. This number indicates that we could not deliver the push notification for a reason other than notifications being disabled.
- Tracked* - Number of delivered push notifications for which we can track open rate.
- Open* - Number of opens of content via the push notification (notifications that are not linked to content should have 0 open rate).
*Only mobile app version 3.4.1 and above support tracking opens.
Metrics - Email
- Sent - Number of users in targeted group(s) at the time the email was sent.
- Delivered - Number of notifications successfully delivered to users' address.
- Open - Total number of opens. A single user can open an email multiple times.
- Optout - Number of users who unsubscribed from an unsubscribe link in this email.
- Error - Number of emails that failed (for example, because of an invalid email address).
- Templates - you can create a new email or push campaign based on templates from the Campaigns page.
- Pre-populated - these campaigns are populated directly into your program's Campaigns page by SocialChorus and are usually added under either active or draft.
- Smart Campaigns - initiate a Smart Campaign while creating or editing a post on the Content page.
When creating or editing an email or push campaign based on templates, most templates allow a great deal of editing. You can adjust subject lines, the body of the message, what content is linked, variables such as <username> and <program name>, etc. However, some items including the general layout cannot be customized.
If you would like to have unique email templates that emphasize your brand or achieve an effect that the pre-existing templates do not have, consider implementing a custom email template. To discuss pricing and next steps for custom email campaign templates, please contact your program's Engagement Manager.
Some templates include content, which can be filtered in several ways. For more detail about content email options, please refer to the Create an Email Campaign article.
When a program launches, we will pre-populate some recommended campaigns into your program.
Post-launch, we sometimes populate new campaigns directly to your active or drafted campaigns if we believe that the campaigns will be of huge benefit to your program.
You can edit the pre-populated campaigns to customize the sender, though the subject and body may have more limited editing options than campaigns created from templates.
If you're not ready for a campaign to go to users, you can pause or move the campaign to draft. If you are certain you will not use the campaign, you can archive the campaign - but remember that archive does not allow for reactivation at a later date. We recommend reviewing the benefits of all SocialChorus-created content with your Engagement Manager before archiving a campaign, as we carefully craft these campaigns to drive engagement and improve user experience.
While creating or editing a post on the Content page you can schedule a Smart Campaign in order to announce, promote, or require users to engage with a specific post. Depending on how you configure the campaign, the Smart Campaign may include both push notifications and emails.
Once the post is published and the Smart Campaign is initiated, the Smart Campaign can then be monitored on the Campaigns page. For example, in the following screenshot a combined email/push Smart Campaign was initiated when "Content Earnings report" was published: