Experience Status

A user's experience status indicates the user's current registration status in the employee experience (mobile app and web experience).

• Created - added to the program's list of users (such as via Bulk Upload), but the user has not started to register in the employee experience yet.
• Invited - invitation to register for the employee experience has been sent to the user.
• Registering - started to register but has not completed registration yet. Depending on the program, the user may be able to see public content (shareable content open to all users).
• Registered - completed registration and can fully access the employee experience, including the ability to share content.
• Blocked - blocked from accessing the employee experience and unable to receive emails or notifications from the program.

The experience status of a studio user indicates the status of their registration in the employee experience only. There is no registration status for Program Studio.

Program Role

A user's program role indicates the level of permission to access your program - employee experience only or employee experience and Program Studio. It is possible to grant access to only certain pages within Program Studio.

Roles Defined

Member

Not able to access Program Studio, only allowed to access the employee experience (mobile app or web experience). Experience status indicates if the Member can access the full feed or must still complete registration.

Analyst

Able to see pages under Measure in Program Studio for a specific program.

Channel Contributor

Only able to see the Planner page under Publish and has restricted access to content based on assigned channels.

Publisher

Able to see pages under both Publish and Measure in Program Studio for a specific program.

Program Manager

Able to see all sections (Publish, Connect, Measure, Manage, Configure) of Program Studio for a specific program. Able to grant (or demote) other Program Managers, Publishers, and Analysts.

Administrator

Able to see all sections of all programs within an organization in Program Studio. Able to edit the role and notification settings of all users including Administrators and other studio users. Previously known as Brand Manager.

Roles Permission Table

Action	Administrator	Program Manager	Publisher	Channel Contributor	Analyst
Create, publish, and archive content via Planner				*
Set content to commentable or shareable
Change author
Feature content
Schedule Smart Campaigns				*
Review metrics via Planner				*
Review metrics via Measure
Channels - create, edit, target, and assign Channel Contributors
Connect feeds
Send email and push notifications via Connect
Create, edit, export groups
Modify settings under Configure
Manage non-Administrator user details and role
Manage Administrator-level user details and role
Full access to all programs within the organization

*Within assigned channels only. Channel Contributors can:

• Only see content that is targeted to their assigned channels or a post that they created which is not yet targeted to any channels.
• Only edit or archive posts that are exclusively published to their assigned channels (Channel Contributors cannot edit a post targeted to both their channel and an unassigned channel).
• Only see post metrics that are visible within Planner (Reach etc.).
• Only send smart campaigns to users that are following their assigned channels.
• These restrictions only apply based on content's targeted channels - there are no restrictions regarding who authored the content. If a Program Manager publishes to a channel that a Channel Contributor can see, then the Channel Contributor could modify the content.

What Can the Different Roles See in Program Studio?

Analyst

Channel Contributor

Publisher

Program Manager or Administrator

Administrator Notes

Administrator accounts are unique from other roles as they operate at the organization level instead of the program level.

Administrator accounts are managed through a specific program's user page like other users, but an Administrator's account appears in all programs within the program's organization. For example, if you create an Administrator in one program, they will become an Administrator in all programs within that organization.

In contrast, a user can be a Member of one program and a Program Manager in another program within the same organization. If the user is promoted to Administrator they would instantly become an Administrator in all programs within the organization.

Permissions note: only Administrators can make new Administrators or edit existing Administrators (including editing an Administrator to demote them to another role).

Enable Content Submission Notifications

Channel Contributors, Publishers, Program Managers, and Administrators can receive email notifications when users submit posts in the web or mobile app.

These notifications are sent from tech@socialchorus.com to the email address associated with the Program Studio account. The Click Here link in the email will direct Studio users to the submitted content that need to be reviewed in Planner. 

These notifications are disabled by default but can be enabled by each user from Program Studio by following the steps below. 

1. Sign in to Program Studio. 
2. Select Profile > Edit Account. 
   
3. Edit the Content Submission Notifications settings:
   
   
   • If Disabled: the user will not receive emails for any submitted posts.
   • If Enabled and the user is an Administrator, Program Manager, or Publisher:
     • The user will receive emails for all submitted posts that require approval.
   • If Enabled and the user is a Channel Contributor:
     • The user will receive notifications only for Channels that they are a Channel Contributor for.