Commentable Setting Overview
Version Note: commenting is only available to users in the mobile app version 3.5.0 & up. Commenting is available to all programs in the web experience.
The commentable setting is available for all content types in Program Studio. While creating or editing a post, setting Commentable to ON will make the commenting icon on the content card visible in the member’s mobile app or web experience. Users can then interact with comments, create new comments, as outlined in Commenting Options for Users. Users can leave an unlimited number of comments.
Comments can only be viewed by members in the web experience or the mobile app. This means that if you have, for example, an article set to both Shareable ON and Commentable ON, when the post is shared to an external network the users that open the shareable link will not see any comments associated with the post.
There is currently no push or email campaign to notify studio users of comment activity or comment flags. However, you can view all comments on a post and see which posts have flagged comments from Program Studio. There is an email template for notifying Members of comment activity - see Member Notifications.
If commentable is switched back to OFF at any time, app users are no longer able to access the comments that have already been posted and can not create new comments. All comments that were already posted can still be viewed in Program Studio.
If you do not see commentable settings when creating or editing a content card in Program Studio, the feature may be disabled for your program. If you believe the feature should be enabled for your program, please email email@example.com.
Commenting Options for Users
Web and mobile users have a variety of actions they can take when commenting is enabled for a content card:
- scroll to read comments and replies
- like comments/replies others have posted
- flag comments/replies others have posted
- post a new comment (240 characters maximum)
- add an emoji to a comment
- mention another app user by typing the @ symbol and then typing the person's name
- @ mentions cannot be disabled if commenting is enabled
- users can mention other users who have private profiles
See Member Notifications for an option to alert users to relevant commenting activity.
More details about the member experience of commenting is outlined in Comment on Content.
Anyone with access to the Content page (Publishers, Program Managers, and Administrators) can view comments. Click the comment icon in the content card on the Content page in Program Studio to view the comments on that post. Every comment will have author attribution: first name, last name, and avatar (if available) are displayed on the comment. You can delete comments whether they are flagged or not.
Note, Program Studio users are not automatically alerted when a new comment is added to a piece of content.
Musical notes like ♪♪♪♪ are displayed when a user attempts to comment using a banned term. Comments with banned terms are posted successfully, but the banned term is replaced with musical notes as the user types. There is currently no tool for finding all posts that used a banned terms (banned terms are not automatically flagged).
Note: The blacklist of banned terms applies to ALL organizations and programs, and cannot be customized at the organization or program level. The blacklist is in English only.
If users have flagged any comments for review using the Report option, you'll see a content filter at the top of the Content page indicating the number of flagged comments. Click on the "flagged comments" text to filter the page to content with flagged comments. View the comments for a specific post to see if the flagged comments need to be deleted or you can remove the flag (see Deleting Comments).
There is currently no push or email campaign to notify studio users of comment flags. The flagged comments must be viewed by clicking on the flagged comments filter on the Content page.
Comments must be deleted individually. A deleted comment will no longer be accessible in Program Studio, the mobile app, or web experience. It is not possible to undo the delete action.
- Select a specific post to open the commenting thread.
- Click Delete Comment to permanently remove a comment.
- If a comment has been flagged, you can choose to either Delete Comment or just Remove Flag.
There are no automatic notifications to users about other users mentioning them, replying to comments, etc. However, as a Program Manager, you can set up an Email Campaign to notify users of activity around their comments. Create a new email campaign from the template "Watched content digest".